Responsibilities
• Understand the technical capabilities of the Center’s switchboard system and trains new employees in its operation.
• Operate a telephone switchboard to answer, screen and forward calls, take messages and direct inquiries to the appropriate associates.
• Greet and direct visitors.
• Maintain accurate and up-to-date contact information (both public and confidential) for all staff members and other Center stakeholders.
• Perform general support tasks such as copying, scanning, filing, assisting with mass mailings and handling incoming and outgoing mail.
• Schedule maintenance of office equipment as needed.
• Provide callers with information such as the Center’s address and website address, directions to the Center and other related information.
• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Monitor the inventory of all general office supplies and order, receive, stock and distribute office supplies.
• Prepare (or assists in the preparation of) spreadsheets, PowerPoint presentations, etc.
• Ensure the reception area is kept neat and orderly.
• Process invoices for payment.
• Other duties as assigned.
